Spa Etiquette

Tips on How to Make Your Experience Run Smoothly

Mission

Total Wellness Professionals specialize in providing professional, mobile spa services, as well as offering custom packages to suit your holistic health care needs. We cater to all individuals by providing services that promote a healthy lifestyle that you can stick with and feel good about.


Reservations

Individual Services: Reservations for individual services must be made at least 24 hours in advance. (In some cases, certain services or personal requests may take longer than 24 hours to accommodate.)
Other Services: Spa parties, corporate events, bridal services & yacht/jet charters must be booked at least two weeks in advance. (Services may be available on shorter notice, so please feel free to try.)

Reservations can be made on our contact page or by calling 954-732-0517 (Florida) or 858-449-9161 (California).


Payment Policy

Payment must be provided in full with a credit card in order to secure your appointment date. We accept all debit cards, Visa, Mastercard & American Express. We do not accept cash for treatments, although our technicians can accept cash gratuities.

*Appointments located outside of the greater Fort Lauderdale / San Diego areas may be subject to additional driving charges.

*Packages and events are subject to a 20% automatic gratuity even when canceling.


Cancellation Policy

Individual Services: For a complete refund on individual services, we require a minimum of 24 hours notice. Clients giving between 6 and 23 hours notice will receive a 50% refund. Clients giving less than 6 hours notice will forfeit payment.
Other Services: For a complete refund on parties & events, cancellations must be made at least 72 hours prior to your event. Once an appointment date has been reserved for your event, we will be unable to issue a refund for any no-shows or individual guest cancellations.


Gratuity

Individual services: If you enjoy the service(s) you received, it is customary to give 15-20% gratuity to your spa technician.
Other Services: Packages, events & elite services are subject to a 20% automatic gratuity, even when canceling.

Comments are closed.